How to reach us
To contact LumexTrader, email [email protected]. We read every message about the site and reply where we can, usually within a few working days. If you are reporting an error, please include the page address and the sentence or figure concerned.
Before you write
Many common questions already have a short answer in our beginners' FAQ or a definition in the glossary. If you are writing about a possible scam, please do not send us passwords, recovery phrases or copies of identity documents; we do not need them and will delete them.
What we can help with
- Corrections to facts, figures or worked examples on our pages.
- Questions you would like a future page to answer.
- Problems with our calculators or the site on your device.
- Reports of anyone impersonating LumexTrader.
What we cannot help with
LumexTrader is an information site, not an exchange, broker or wallet. We have no customer accounts, so we cannot access, unlock or close accounts at any other firm, process deposits or withdrawals, trace or recover lost funds, or tell you what to buy or sell. For account problems, contact the provider directly; for suspected fraud, contact your bank and the police or fraud reporting service where you live. Our guide on spotting trading scams lists the first steps.